Returns & Refunds

Standard (non-personalized) items can be returned within 14 days of delivery for a refund, as long as they come back unused and in their original condition. Email Wendy with your order number (MIW-XXXXXX) to start a return — please don't ship anything back before we confirm the return address.

Return shipping is paid by the buyer unless the return is our mistake (wrong or defective item). Refunds go back to your original payment method once the item arrives back to us, usually within a few business days.

Because custom pieces are made to order in your exact text, colors, and options (pet tags with a name on them, door plaques with your words), they can't be resold and aren't eligible for change-of-mind returns.

That said — if a custom piece arrives damaged, defective, or different from what you ordered, that's on us and we'll replace it or refund it. See below.

• Report within 7 days of delivery via the email with your order number.
• Include a photo or two of the damage and the packaging — it's all we need to fix it fast.
• Wendy will remake and reship a replacement free, or refund you in full — your pick. No need to mail the damaged piece back unless we ask.

Since every order is built fresh, there's a short window to change or cancel before we start making it. Email Wendy as soon as possible with your order number — if making hasn't started, it can be changed or cancelled it, no problem. Once a custom piece is in production, we can't cancel it.

Small label orders that ship by $1 envelope travel without tracking, which is what keeps them cheap. If one does not arrive, email Wendy and it will be re-sent once at no charge — but there is no carrier trace to chase, so anything you need to be sure of should go tracked instead.